• Terms and Conditions

Fresh prep Terms and conditions


Delivery policy
You are required to advise us of any special requirements placing an order with us. You therefore authorise us to accept the signature of another person,should you not be available at the time of delivery, at the designated delivery address. Additionally we will not be liable for failure to deliver the products within the estimated time. We deliver only to uk mainland addresses. Once you receive delivery from us you must check the product upon delivery and advise us within 24hrs of receiving your Fresh-Prep delivery with photographic evidence if any noticeable damage is found and products are not fit for consumption. You’re statutory rights are not affected. All deliveries will be shipped out with our selected courier. We only deliver Tuesday’s and Friday’s. Saturday delivery available upon request at an extra cost. All meals get shipped out in a sealed refrigerated box which keeps the food at a fridge temperature for up-to 48 hours.


Packaging policy
All of our products are delivered in temperature controlled packaging with ice packs. We do not accept responsibility for the condition of packaging after it leaves our premises. Ownership of the packaging will pass to you as the customer once you have taken receipt of the package.


Returns policy
Returns are not accepted under any circumstances unless the food arrives and is not fit for consumption. If your package arrives and there is a problem you will be responsible to send it back to us with in 24 hours at your cost, in the original box with most of the meals unopened with an Immediate next day delivery and we will do our investigation.


Cancellation policy
All orders maybe cancelled within 24 hours of payment, there will be a cancellation fee of 20%  of the order.


Before starting any diet or fitness program you must first seek the advice of a medical/ health professional.
If you are breastfeeding or pregnant, our nutritional plans may not be suitable if you are currently receiving medical help for any condition, please speak to a nutritionist or medical professional before starting a Fresh-Prep Nutrition program.
Fresh- Prep Nutrition can only offer nutritional guidelines.
Any allergies/ intolerances MUST be discussed/ disclosed with Fresh-Prep Nutrition Prior to ordering.


Restricted access
We at Fresh-Prep Nutrition reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion. If you generate a user I’d and password to enable you to access restricted areas of our website or other content or services, you must insure that the password is kept confidential. You must notify us in writing immediately if you become aware of any unauthorised use of your account or password. You as the customer are responsible for any activity on our website arising out of any failure to keep your password confidential and may be held liable  for any losses arising out of such a failure. You must not use any other persons user id or password to access our website. If you choose to provide us with personal information you must insure that this information is accurate in all material respects and must inform us immediately  of any change to your personal information. Our treatment of your personal information is governed by our privacy policy.


User content
In these terms of use, “your content” means material (including, without limitation, text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose. You grant to us a worldwide, irrevocable, perpetual, non-exclusive royalty-free licence  to use, reproduce, adopt, publish, translate and distribute your content in any existing or future media. You also grant to us the right to sub-licience  these rights and the rights to bring an action for infringement of these rights. You Warrent and represent that your content will comply with these terms of use. Your content must not be illegal or unlawful, must not infringe any third parties legal rights and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law). You must not submit any content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint. We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website. Notwithstanding our rights under these terms of use in relation to your content, we do not under take to monitor the submission of such Content to, or the publication of such content on our website.


You hereby  indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including,without limitation, legal expense and any amounts paid by us to a third party in settlement of a claim or dispute of the advice of legal advisers) incurred or suffered by us on a full indemnity basis arising out of any breach by you of any provision of these terms of use, or arising out of any claim that you have breached any provision of these terms of use.


Breaches of these terms of use
Without prejudice to our other rights under these terms of use, if you breach these terms of use in anyway, we may take sucks action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP from accessing the website, contacting your internet service provider that they block your access to the website/ or bringing court proceeding against you.


We may revise these terms of use from time to time. Revised terms of use will apply to the use of our website from the date of publication of the revised terms of use from our website


Exclusion of third party rights
These terms of use are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by third party. The exercise of our and yours rights in relation to these terms of use is not subject to the content of any third party.


Law and jurisdiction
These terms of use will be governed by and construed in accordance with English law, and any disputes relation to these terms of use will be subject to the exclusive jurisdiction of the England and Wales.


Privacy policy
We are committed to safeguarding the privacy of our website visitors and this policy sets out how we will treat your personal information. Where we process personal data we shall do so in accordance with the provision of the data protection act 1998. Our website uses cookies. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit your website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. We do not store credit card details nor do we share financial details with any 3rd parties.


What information do we collect?
We may collect, store and use the following kinds of personal information: 1.  information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation). 2.  information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services; 3.  information that you provide to us for the purpose of registering with us (including name, age, date of birth, address, contact number, email, payment or credit card information, username and password); 4.  information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters; and 5.  any other information that you choose to send to us. Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.


A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. Blocking all cookies will, however, have a negative impact upon the usability of many websites. (1)  Using your personal information (4)  Security of your personal information (5)  Policy amendments (6)  Your rights (9)   Contact If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to info@freshprepnutrition.co.uk or by post to 355 Abbeydale Road, Sheffield, South Yorkshire S7 1FS We use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. We will use the session cookies to keep track of you whilst you navigate the website, keep track of items in your shopping basket, prevent fraud and increase website security. We will use the persistent cookies to enable our website to recognise you when you visit and keep track of your preferences in relation to your use of our website. Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to: (a)  administer the website; (b)  improve your browsing experience by personalising the website; (c)  enable your use of the services available on the website; (d)  provide you with Products and other services purchased via the website; (e)  send statements and invoices to you, and collect payments from you; (f)  send you general (non-marketing) commercial communications; (g)  send you email notifications which you have specifically requested; (h)  send you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (and you can inform us at any time if you no longer require marketing communications); (i)  provide third parties with statistical information about our users – but this information will not be used to identify any individual user; (j)  deal with enquiries and complaints made by or about you relating to the website; (k)  keep the website secure and prevent fraud (including credit checks); (l)  conduct market analysis and research to improve our services; and (m)  verify compliance with the terms and conditions governing the use of the website (monitoring private messages sent through our website private messaging service); Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us. We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.


Through your use of our website you agree that you permit us to disclose your personal information to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy. We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this privacy policy. In addition, we may disclose your personal information: (a)  to the extent that we are required to do so by law; (b)  in connection with any ongoing or prospective legal proceedings; (c)  in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and carrying out checks with credit reference agencies to reduce credit risk); (d)  to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and (e)  to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information. Except as provided in this privacy policy, we will not provide your information to third parties.


International data transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy. Information which you provide may be transferred to countries (including the United States) which do not have data protection laws equivalent to those in force in the European Economic Area. In addition, personal information that you submit for publication on the website in applicable areas will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others. You expressly agree to such transfers of personal information. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall-protected) servers. All electronic transactions entered into via the website will be protected by encryption technology. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and other login details confidential. We will not ask you for your password (except when you log in to the website). We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email. You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to: (a)  the payment of a fee (currently fixed at GBP £10); and (b)  the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address). We may withhold such personal information to the extent permitted by law. You may instruct us not to process your personal information for marketing purposes, by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.


Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.


Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.


Portion Sizes
The standard portion sizes for all of our fresh meals is 100g of protein, 70g of vegetables and 100g of carbs.
If you would like to request 150g for any meals in each package there is no extra charge. If you request upto 250g there will be a £12 charge added onto the package price.
This charge will be made by bank transfer and you will be contacted once your order has been placed, once payment has been received your order will be processed.