Please find below some of the answers to the most common questions we receive about delivery, customisation and general information about FreshPrep.
Q: How long will my delivery take after placing an order?
A: Your order will be delivered within two working days
Q: Do meals arrive fresh or frozen?
A: All meals arrive fresh in temperature controlled box
Q: How should my meals be stored upon delivery ?
A: All meals should be refrigerated to maintain quality and freshness
Q: Should my meals be heated before consuming?
A: All meals can be eaten as delivered or reheated we do advise meals should be consumed once reheated
Q: Is my order Trackable?
A: We will keep you updated via email on the process of your order, once your order has been dispatched you will be provided with a tracking code for your order.
Q:Is your food halal?
A: Yes all our food is halal
Q: Can you supply your halal certificate?
A: Yes on request
Q: Do you offer affiliate discount for gyms and PTS?
A: On request
Q: How do I amend an order once it has been placed?
A: Yes you can by email if the order has not been dispatched
Q: What if my delivery is damaged when I receive it?
A: Please notify us as soon as possible